Before shipping
You may cancel your request before sending your cards. Use the contact path and include your CEX number.
After shipping or receipt, before processing
You may request return. You generally pay return shipping. Any intake, inspection, or handling charge must have been clearly disclosed before shipment; this page does not create a new fee.
After quote approval
Approval alone does not start paid processing. Stripe must confirm payment before work begins. Before work starts, unused paid processing may be refundable where applicable. After work begins, you may be responsible for completed work, work materially underway, and specifically disclosed nonrecoverable materials or costs. We do not charge for separable work never performed. If Cardiplier cancels work it cannot perform, we refund the applicable unperformed paid portion. Refunds normally return through the original payment method where supported; bank timing varies. Non-waivable consumer rights remain intact.
Direct Bulk Buylist
The initial estimate is not the final verified offer. You may reject the verified final offer and request return. Ownership transfers only if you affirmatively accept the final verified offer for the identified cards.
Relinquishment
Relinquishment requires your explicit instruction. Silence never permits Cardiplier to keep or sell cards. Once we act on an authorized transfer of selected cards, reversal may not be possible.
Shipping discrepancies
Contact us promptly if a shipment differs from what you sent or expected. Preserve the packaging, label, photographs, and contents. Please report the issue within seven days where reasonably possible; that request does not eliminate any non-waivable legal rights.